- Visit GoToAssist customer center to request an online support session. You will be sent a unique support key and the link www.FastSupport.com. Additionally, if you are dealing with your local IT agent, he/she may invite you to join an online support session by providing you with the above URL and a unique 9-digit support key.
- Go to www.FastSupport.com.
- Provide the name you wish to use during the session and the 9-digit support key given to you by the agent and click “Continue” to install the helper application.
- You will be prompted to approve the connection, therefore, proceed to click “Yes” (for windows machines). If you are using a Mac click “Join Session”.
- Now the IT technician can remotely view and control your machine just as if he/she was sitting right in front of it. Remember to disconnect the session once the servicing is completed.
How to use GoToAssist services